Helpdesk Portal

FAQ 1

• Making a Screenshot

Getting Started 1

• IT Support Process

General IT issues 6

• First steps
• Create an admin user Windows 7
• Add a computer to a domain
• HOW TO CREATE CANNED RESPONSES
• GUIDE FOR AGENT TO CREATE PERSONAL CANNED RESPONSE

View all 6

Follow up 1

• Follow Up

Cloud Hosted Exchange 7

• Connect Outlook 2010/2013 to Cloud Hosted Exchange
• Changing your password on the Cloud Hosted Platform (MS 2013)
• Maximum Email size on Cloud hosted email
• Migrating to hosted emails
• Port details for Exchange

View all 7

Missing emails 1

• Missing emails

Pop3 or IMAP Emails 3

• Configuration
• Add Your Yahoo Account to Outlook 2013 Using IMAP settings
• How to add an alias to an Office 365 account and how to set up Outlook to send email messages as this alias

WEBSITE ISSUES 1

• ADDING A NEW PAGE TO AN EXISTING WEBSITE PAGE

Missing Mail/ Mail Not Received 2

• What we need?
• Gmail - missing mail

QUARK 1

• QUARK

Calendar Permissions 2

• document with screen shots
• How to share your calendar with others

Enabling Cached Exchange Mode 1

• Enabling Cached Exchange Mode

Outlook 8

• Archiving Emails in Outlook 2010
• Create a New Outlook 2010 with Exchange Profile
• How To Change Your Email Signature in Microsoft Outlook 2010
• Favorites section missing in the Navigation Pane
• Email stuck in Outbox

View all 8

iPhone and Apple devices 2

• Setting up email on iPhones and iPads
• Setting up emails on Samsung Galaxy S4 Phones

Email Security 1

• The 'bogus boss' email scam costing firms millions

HTC Phone email setup 1

• Email setup for HTC One

Xperia Phones Email Set up 1

• Email setup

Office 365 3

• Server settings for Office 365
• Outlook and Microsoft Office 365 Diagnostic Software
• Remove mailbox from Global Address list

HOW TO USE THE OUT OF OFFICE ASSISTANT IN OUTLOOK 1

• HOW TO USE THE OUT OF OFFICE ASSISTANT IN OUTLOOK

FOR MICROSOFT OFFICE OUTLOOK 2007 1

• FOR MICROSOFT OFFICE OUTLOOK 2007

FOR OFFICE 2003 1

• MICROSOFT OFFICE OUTLOOK 2003

HOW TO DETERMINE WHETHER YOU ARE USING AN EXCHANGE ACCOUNT 1

• HOW TO DETERMINE WHETHER YOU ARE USING AN EXCHANGE ACCOUNT

HOW RULES HELP YOU MANAGE EMAIL MESSAGES 1

• HOW RULES HELP YOU MANAGE EMAIL MESSAGES

HOW TO CREATE A RULE 3

• HOW TO CREATE A RULE
• IMPORT OR EXPORT A SET OF RULES
• RUN RULES MANUALLY

HOW TO SEND AUTOMATIC OUT OF OFFICE FROM OFFICE 365 OR EXCHANGE SERVER ACCOUNT 4

• AUTOMATIC OUT OF OFFICE REPLIES FROM OFFICE 365 OR EXCHANGE SERVER
• HOW TO CREATE A MESSAGE TEMPLATE
• HOW TO CREATE A RULE TO AUTOMATICALLY REPLY TO E-MAIL MESSAGES
• HOW TO CREATE A RULE TO AUTOMATICALLY REPLY TO NEW E-MAIL MESSAGES

Exchange 2010 Smarthost 1

• How do I change the port on MS Exchange 2010 SMTP Send Connector?

Setting up Exchange email on BlackBerry DTEK50 0

System State 1

• System State Backup and Recovery in Windows 2008 Small Business Server

Backup problems 1

• Missed Backups

windows 10 update 0

Office activation 1

• Microsoft Office asking for activation

Teamviewer 1

• Using Teamviewer as an alternative to Logmein.com

Log Me In 5

• Log Me In installation onto your computer
• Your computer name on Log Me In
• Logmein on Windows XP?
• How to Change Your Computer Access Code
• Create "LogMeInRemoteUser"

AnyDesk 1

• Using AnyDesk as an alternative to LogMeIn

PPTP VPN 0

General Mako Advice 2

• Troubleshooting Steps
• Applying the Mako Config File

Remote VPN Support 8

• Mako Remote PPTP VPN with Microsoft Windows 7
• Activating your VPN User Account
• Mako Remote PPTP VPN with Mac OS X
• Secure 2-Factor Remote User VPNs using OpenVPN
• Open VPN

View all 8

MS Internet Explorer problems 2

• Try an alternative browser
• Internet Explorer has stopped working, freezes, crashes, hangs in Windows 10 / 8 / 7

Google Chrome 1

• Moving google chrome data between PC's

IP Conflicts 1

• How do I renew the IP address for my computer(Windows XP/Vista/7)?

Network Locations 1

• Choose a network location - Windows 7

Finding your computer's internal IP address 3

• How To Find My IP Address On A PC
• How To Find My IP Address On A Mac
• How To Find My IP Address On Linux

FINDING YOUR IP ADDRESS 1

• How to find your IP address in Windows

Laptops 2

• 6 Easy Ways to Extend Your Laptop’s Battery Life
• Microsoft Surface Performance

Line 50 Accounts 11

• Sage A User Is already Logged in on Computer QUEUE.DTA
• HOW TO INSTALL UPDATES
• INSTALLING SAGE 50 ON A NETWORK
• TROUBLESHOOTING SAGE
• Understanding And Troubleshooting Frequency And Version Settings

View all 11

Sage 50 Accounts 0

Sage Practice Solutions 0

Sage Payroll 0

Sage Accounts Production 0

Expired Trials 0

Google Apps 0

How To Use The Out Of Office Assistant In Outlook 1

• HOW TO USE OUT OF OFFICE ASSISTANT IN OUTLOOK

B4B VoIP System 1

• Setting up Zoiper