A:    Ticketing process 


When you encounter an issue with your computer follow these simple steps.

Try to identify the issue type. For example :

  • · Issues relating to your hardware:- computer, monitor, keyboard, local internet access, printer, iPhone etc. 
  • · Issues to do with Server access, software, email accounts
  • · An account issue or email issue.

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Precept IT’s office is open Monday to Friday 9am to 5pm, and out of hours support is available for critical matters for UK/Ireland based staff at present.

In the first instance please email Support@Precept.IT stating the following details:

  • · In subject line add what you have having a problem with i.e. password reset etc.
  • · In main body describe the problem and give as much detail as possible.
  • · A description of the fault or your question including any error messages
  • · Any actions you have taken to resolve the issues i.e. restarting the PC or program

 

 

An engineer from the Precept IT technical helpdesk will pick up the email and get back to you as soon as possible.

 

Where the issue is critical – please use the telephone numbers below to raise the issue.

  • · Primary telephone 0800 122 3010 
  • · From Ireland  048 9092 3418
  • · Non – UK : +44 28 9092 3418
  • · Outside hours : +44 28 9581 1 688

 

Outside of hours you can also contact your dedicated technical account manager.

Clive Jones

Mobile  07703493366 (UK) / +447703493366 (RoW)

Email  clive@precept.it


B:    Support Portal


The support portal can be accessed by using a web browser and going to this link http://preceptit.freshdesk.com/support/login



You will be able to log in with your email and password if you have set up your account.

To set up your account to access this portal please request a activation email by contacting support@preceptit.com

The portal is used by Precept IT helpdesk staff to view and respond to tickets.

Any updates within the ticket will be sent via email and making it possible for users to manage their tickets with emails which makes the process quicker and more efficient.

When logged into the portal you will be able to view and add notes to your ticket.