General Mako Advice

Troubleshooting Steps
Thanks for contacting our helpdesk. Have you tried rebooting both the Mako and Openreach modem. Can you please confirm which site this is? What ...
Wed, 17 Feb, 2016 at 1:33 PM
Applying the Mako Config File
  It’s an encryption ZIP file – and opening the file or scanning it with AV can break the encryption and consequently the file will be be effective.  ...
Mon, 4 Apr, 2016 at 7:15 PM