In order for us to track and investigate your request we need basic information that would help us with our search. Whilst we appreciate it that you have not received the e-mail/s in question, it would be beneficial to ask the sender of the e-mail for the following information to assist us in determining why possibly any Spam or Virus filters are not letting the messages through.
We will need:
· Sender’s Email address:
· Recipient's Email address:
· Date and time sent:
· Subject line of the e-mail:
· It is also good to ask the sender if they received a Failed Delivery Notice (NDR) and ask the sender to forward the entire message to support@preceptit.com as well as the sender’s own network or mail server or exchange administrator for further investigation.