General IT issues

First steps
Thank you for contacting the Precept IT help desk.  We want to help you resolve this issue as quickly as possible. To assist us with trouble...
Wed, 20 Apr, 2016 at 8:41 PM
Create an admin user Windows 7
This tutorial will walk you through creating a new account in Windows 7 and 1. Click on the Start button. This is the small round button () ...
Wed, 21 Sep, 2016 at 10:50 AM
Add a computer to a domain
Note  You must be logged on as an administrator or a member of the Administrators group in order to complete this procedure. If your computer is connec...
Wed, 21 Sep, 2016 at 10:45 AM
HOW TO CREATE CANNED RESPONSES
Quick Guide for creating a Canned Response Go to Admin > Helpdesk Productivity > Canned Responses.  Click on the Add Canned Response butt...
Thu, 2 Mar, 2017 at 11:33 AM
GUIDE FOR AGENT TO CREATE PERSONAL CANNED RESPONSE
Quick guide for an agent to create personal canned resposes: Login to your support portal.  Go to Settings > Canned Responses in the menu bar. ...
Thu, 2 Mar, 2017 at 11:37 AM
Locating IP & DNS settings
Navigate to the Control Panel and select "View network status and tasks" as seen below. Select Change adapter settings. Depending whether you ...
Mon, 20 Mar, 2017 at 12:03 PM