Hi,
Unfortunately on this occasion we are unable to connect via our preferred method Logmein.com
However, I would like to try and connect to your machine via another method instead.
Please can you visit the following website:
https://anydesk.com/remote-desktop
1. Click the red download now button
2. Once the download has finished, click on the "AnyDesk.exe" in the download bar
3. A window will pop up with the following information, if you could send us the "AnyDesk-Address" number (as shown below) via an email to support@preceptit.com
Once we get the AnyDesk-Address number from you by email, we will begin immediately to complete the tasks.
Upon connecting to your computer via AnyDesk, your firewall may pop up asking to allow access, click "allow access".
You will then see the below window pop up, in order for us to connect, you will need to click "accept":
Should you have any queries please don’t hesitate to contact us:
Email; support@preceptIT.com
Phone; 0800 122 3010
Best wishes,
Precept IT