Hi,
Unfortunately on this occasion we are unable to connect via our preferred method Logmein.com
However, I would like to try to connect to your machine via another method instead.
Please can you visit the following website
If you can select the download now (it’s free) option and download the software.
Once prompted, please choose
Run now (don’t install it as it’s only required once)
Also – when given the option, please choose personal use only.
Finally, when you see the software ready to go you will be presented with some numbers.
Can you please write these down and email them back to us at support@preceptit.com
We will need both the username and password
Once we get the username and password from you by email, we will begin immediately to complete the tasks.
Should you have any queries please don’t hesitate to contact us.
Best wishes
Precept IT