Thank you for contacting the Precept IT help desk.
We want to help you resolve this issue as quickly as possible.
To assist us with troubleshooting, could you please provide us with some additional information:
1. When did this issue start?
2. Are you aware of any changes that have been made recently that may have caused it?
3. Is it affecting any of your colleagues?
4. Have you tried the usual approach of restarting your computer and other equipment and checking the cables?
5. What steps have you tried taking to resolve the problem?
If you can let us know, it will greatly assist us.